As explicated in the Apple support page, the error 1012 has something to do with the hardware. This denotes that the problem is linked to a damaged physical component of the device. For example, a broken LCD causing the iPhone touchscreen to become unresponsive to touches. But there are also some cases where users who have encountered the error 1012 prompt have found it was provoked by a software glitch, particularly on certain app settings.
In this post, I have addressed different cases of error 1012 on the iPhone 6s triggered by software glitches and hardware problem. Read on to learn how to distinguish whether the error 1012 prompt you’re getting is caused by a damaged hardware or software glitch and how to fix it.
Software-related error 1012
While 1012 is tagged among hardware-related error codes in the Apple support page, there are many cases of it being tied to a software glitch.
Problem 1:
“I’m getting an error 1012 on my iPhone 6s, which is accompanied with a message that says something about the security certificate had expired.”
Problem 2:
“I’m getting an error 1012 with a message saying ‘invalid security certificate…’ and I can’t proceed with the system update on my iPhone. I’ve seen some posts telling that this error is hardware related but I’m very certain that my iPhone is in great condition so I don’t think it’s a hardware issue. “
Solution (for Problems 1 and 2):
Try to check the date and time settings on your iPhone and make sure it’s configured correctly. The error message denotes that the application detects the system date does not coincide or is incorrect, so it thinks that it’s already exceeding the expiration date. Also verify if the time zone on your computer is set accordingly.
In addition, check the Firewall settings on your computer and make sure it’s not blocking certain tasks or apps from running. You may try to disable any security software on your computer to isolate the problem.
Problem 3:
“I’m trying to use Netflix but then I got an error 1012. It says, ‘There is a problem connecting to Netflix. Please try again later (1012).’ What does error 1012 mean and how do I get rid of it?”
Solution:
In this case, the error is most likely caused by the Netflix application itself, some Netflix account information stored on the device, or problem connecting to the Internet from your iPhone. Based on these potential causes, you can troubleshoot the problem by performing the following workarounds:
- Check the Internet connection on your iPhone and ensure there’s no problem. You can also try to use or connect to a different network. Doing so will rule out the network you’re currently connected to as the cause of the problem.
- Reset the Netflix app on your device. This will help eliminate any existing problems causes by corrupted files stored in the Netflix application.
- Uninstall/re-install Netflix app. If a reset won’t work, uninstalling and re-installing the app can be your option. Doing so also helps you get an updated version of the Netflix application.
- Restart your iPhone. Performing a soft reset, or a simple reboot on your iPhone can also help fix rectify errors including the error 1012.
You may refer to the steps on how to perform any of the aforesaid methods right down this page.
Hardware-related error 1012:
An error 1012 may also show up if damage is present to any components of your iPhone like a damaged USB port.
Problem: Error prompts after phone repair
“After repairing my iPhone, I’m getting an error 1012. Also, apps are not working properly.”
Solution:
Toggle the time from Automatic to Manual and then back to Automatic. That works wonder to some and hopefully, it will do the same to you as well.
If the problem persists and you’re still getting an error 1012 on your iPhone, you can proceed with any of the general troubleshooting methods outlined subsequently.
General Troubleshooting Methods you can try on
- Restart iTunes. If the error code appears while attempting to update or restore your iPhone through iTunes, try restarting iTunes.
- Restart your iPhone.Press and hold the Sleep/Wake button until the device powers off, wait for a few seconds and then turn it back on. A simple restart often does the trick.
- Reboot your modem/router. Other cases of error 1012 are associated with network problems and to rectify it, users have resorted to rebooting their modem or wireless router, otherwise known as power-cycling home network. Restarting the modem or wireless router often helps resolving connectivity issues that may have triggered such error prompt to keep showing up. Please refer to the standard steps to power cycle modem/router highlighted below this page.
- Try to use another USB cable. If the error prompts while performing update or restoring your iPhone via iTunes, try to change the USB cable or use a different USB cable to connect both devices. This error may also show up when using a damaged USB cable.
- Update or disable security software on computer. Many of those who have encountered error 1012 have linked it to misconfigured security software installed on their computers. You can temporarily disable security software (if there’s any) on your computer until your iPhone is finished updating or restoring.
For those who are getting the same error code with apparent damage(s) to the iPhone’s hardware, please take your phone to an authorized Apple service center for check-up and repair. Or you may also contact Apple Support for official recommendations and further assistance.
Step-by-step Guide
Just in case you need further assistance on how to perform the resolution method(s) I’ve recommended, feel free to refer to the following steps.
Steps to select and use a different wireless network:
- Tap Settings.
- From the Settings menu, tap Wi-Fi.
- Tap to select a different network and connect to it.
- Once you’ve connected to another network, launch Netflix and try your movie or TV show again.
Power Cycle Modem/Router (Home network)
- Power off your device.
- Unplug both your router and modem for 20-30 seconds.
- Plug in your modem and wait until no new indicator lights are blinking on.
- Plug in your router and wait until no new indicator lights are blinking on.
- Power on your device and attempt to stream again.
Steps to reset the Netflix app on your phone:
- Go to Settings.
- Locate the Netflix app.
- Tap on Netflix.
- Slide the Reset button to the On
- Return to the Home
- Open the Netflix app.
- Enter your Netflix login credentials.
Steps to uninstall and re-install Netflix app:
- Go to the main menu.
- Touch and hold the Netflix app on the Home screen until it shakes.
- In the top left corner of the Netflix icon, you’ll see an X. Tap on it.
- Tap Delete to confirm action.
- Press the Home button.
- Now go to the App Store.
- Search for Netflix.
- Select the free version of Netflix app from Netflix, Inc.
- Tap the cloud icon.
- To install the app, enter your iTunes password if necessary.
- After the installation, open the application to test it.
- Tap the Netflix icon.
- Enter your Netflix account email and password.
- Tap Sign In.
Once you’ve signed in to Netflix, try to stream your TV show or movie again.
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