Samsung Galaxy S4 push notifications not working properly on mobile data, other issues

After more than 2 years of supporting #GalaxyS4 users, we are yet to say that we’ve encountered every problem on this device. While this post addresses some common problems of the Galaxy S4 as well, the first and fifth items in this article come as a surprise for us. If you have a rare issue with your Galaxy S4 as well, don’t hesitate to contact us so we can also help you.

1. Galaxy S4 sounds off even if all audio settings are disabled
2. Galaxy S4 unable to make/receive calls and texts
3. Galaxy S4 won’t boot up
4. Galaxy S4 unable to make or receive calls
5. Galaxy S4 push notifications not working properly on mobile data

PROBLEM #1: GALAXY S4 SOUNDS OFF EVEN IF ALL AUDIO SETTINGS ARE DISABLED

I always put my phone on silent at night because I have certain health issues that mean that once I’m woken I find it really hard to get back to sleep. I also put it on silent if I’m in a meeting at work where I need my phone with me, but don’t want to be disturbed. I’m telling you this to explain why this issue is more than just an annoyance.

I’ve been using GoSMS Pro as my default SMS app for about a year & find it works fine & there’s no sound If I set the phone to silent.

A few weeks ago my phone started giving audio alerts even when it was on silent. This isn’t the alert tone I’ve set in Go SMS, I think it’s the android default tone.

I’ve tried everything I can think of:

– setting the phone to silent

– hold the volume key > go into settings > set all 4 to silent

– main phone setting > my device > sound > set volume to silent

The only thing that seems to work is to change notifications & ringtones to ‘none’ & then try to remember to  change them back to the sounds I want later…not ideal & not the way the phone’s meant to work!

I suppose I could turn the phone off or leave it in another room, but then I’m not able to use it at all. I’d really appreciate any help with this…as I explained this is more than just an annoyance. Thanks in advance. — Jeff

Solution: Hi Jeff. For any software- or app-related issues, wiping the cache partition is a highly recommended first step towards resolution. We suggest that you try it first to see the difference. Here’s how it’s done:

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
• When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume Down key to highlight ‘wipe cache partition.’
• Press the Power key to select. The phone will automatically restart after the cache is wiped.

If refreshing the system cache won’t help, you can also restore all phone settings to default via factory reset. Here’s how:

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
• When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
• Press Power button to select.
• Press the Volume down key until ‘delete all user data’ is highlighted.
• Press Power button to select and start the master reset.
• When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to restart the device.

Make sure to make a  copy of your personal data like photos, videos, contacts, etc., before you proceed.

PROBLEM #2: GALAXY S4 UNABLE TO MAKE/RECEIVE CALLS AND TEXTS

I need help with my newly purchased Galaxy s4. Currently I do not receive any incoming phone calls or text messages; my calls go straight to voicemail. Incoming texts never arrive in my inbox. Why not?

My Wifi/internet-based communication (Gmail, Facebook, etc) works fine, but not the regular phone calls and texting. I talked to my service provider and they don’t seem to know what to suggest other than a factory reset. We did a reset yesterday, but it didn’t resolve this issue.

What I have tried today: Checked to confirm that it is not in Airplane Mode. Powered off and on several times.

Finally, I went to your website to try the suggestion regarding turning off Call Divert—however, when I clicked ‘Turn Off” (under the “forward when busy”– which had an unknown phone number in the box), I received an error message: “Unexpected response from the network”. Clicked “OK”; next message says: “Unable to deactivate call diverting when busy. Unsupported by operator.”

Please help me solve this issue, if possible! Thank you. — Tamara

Solution: Hi Tamara. This issue is best resolved by your wireless carrier than by us. If your phone came from them, they should provide you full support especially that the issue appears to be network- or account-related. There’s only so much that you can do on your phone. It won’t hurt though if you try a factory reset. Doing so will eliminate bugs responsible for the issue. It will also bring back all default settings of the operating system and pre-installed apps. If an update messed up some call settings in your phone, factory reset will also take care of that.

Keep in mind that if a downloaded app is responsible, the issue may return after re-installing it. Be sure to observe the phone for 24 hours after a factory reset without any third party app.

PROBLEM #3: GALAXY S4 WON’T BOOT UP

When the problem started, I didn’t do or notice anything different. First of all, I got the popup error message related to ‘gapps’, after that, the popup related to ‘acore’. Even the removal of battery wasn’t a possible solution.

After the restart, the popup persisted one more time. I tried a reboot again and after that, only the screen showing the model GALAXY S4 MINI DUOS appeared and the smartphone turned off automatically.

Finally, after some attempts, the model’s screen stopped showing and now I can only see something on the screen when the smartphone is charging on plug.

I don’t care about my data. I’m focusing on the access to reset all. That’s my plan A.

My plan B consists of installing a ROM from XDA Developers.

I hope you can help me; otherwise, I may have to buy a new smartphone…

Best regards. — Gustavo

Solution: Hi Gustavo. There are many reasons why an Android phone fails to boot up properly. If the phone did not get wet or dropped prior to noticing the symptoms, then most probably the reason is software in nature.

One of the most effective ways to force a phone to boot up is by doing a master reset. This means that a user must first access recovery mode, which can be done by pressing Volume Up, Home, and Power buttons together. the last option you have is to flash a custom or stock ROM.

We don’t have a handy guide for flashing a Galaxy S4 so we recommend that you go ahead with your plan to visit XDA Developers website. Just be sure to use the correct firmware to avoid bricking your phone.

PROBLEM #4: GALAXY S4 UNABLE TO MAKE OR RECEIVE CALLS

I am not able to make or receive calls. I noticed this issue on Sunday morning when I went to make a call.  After restarting, removing battery and restarting again (a total of five times), I was able to make a phone call.

Monday morning I received a call and when I went to answer, I could hear nothing.  I tried making a call and it was the same.  I can dial a number or call a contact (i.e. voicemail) and hear nothing. The other caller cannot hear me either.  I have tried several times to restart my phone, take battery out, remove and reinsert SIM card all with no luck.

At this point, the only trigger I can figure is possibly daylight savings time, which really does not make sense but I did not have any issues trying to make a call before Sunday.  I have not been able to switch to a different call or answer an incoming call if I am on a call either. 

Do you have any suggestions?  After reading several different things and trying to reboot, restart, power off and back on my phone, I am writing to see if you can provide any possible solution.  Many thanks for any information and/or assistance that could be forwarded.  — Suzi

Solution: Hi Suzi. The best suggestion that we can provide is to tell you to contact your wireless carrier first. Networks do not work 100% all the time so there’s a chance that there’s an on-going outage in your area. If that’s not the issue, calling your carrier is still worth the time as they can also double check if there are any provisioning issues on your account. Devices in a network are given permission to be able to use services like calling and texting. Sometimes, provisioning problems can occur without your carrier knowing so it’s always a good practice to let them know first.

Plus, they can also walk you through some troubleshooting if the problem is technical in nature.

If you want to troubleshoot your phone though, the first thing that you must do is to know what changes were made before the issue appeared. Did the issue start after installing an app, installing an update, or changing some settings? Once you have identified the possible causes, you can narrow them down until you know the culprit.

If the issue, for example, happened after you installed an app, it would be good to try uninstall it to see the difference. You can also follow the steps below on how to boot the safe mode to see if any of your third party applications is responsible.

• Turn the device off completely.
• Press and hold the Power button.
• Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
• As soon as you release the Power button, press and hold the Volume Down key.
• Continue holding the Volume Down key until the phone has completed the reboot process.
• If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the issue fails to occur while safe mode is enabled, that’s an indicator that one of your apps is to messing up with the system.

Wiping the cache and partition and doing a factory reset (steps provided above) may also help. Otherwise, call your wireless carrier and ask for direct assistance.

PROBLEM #5: GALAXY S4 PUSH NOTIFICATIONS NOT WORKING PROPERLY ON MOBILE DATA

My Galaxy S4 runs on version 5.0.1, and my Push Notifications worked for about a month until they quit working. I got all my notifications as soon as I was connected to Wi-Fi (I have never had any trouble connecting to Wi-Fi). It just seems that my Mobile Data quit working.

I have had this problem once before, and I talked to a few people, and my problem was solved by resetting the system settings. Now (once again, a month later) my notifications have quit working, and this time resetting the system settings did not work. I have tried it repeatedly. I tried deleting my AVG app because that had some power saving quirks that you had described in your other solutions.

I am running out of patience with this phone, and I am wondering how I can fix it because for the majority of my day, I am not on WiFi, and I can’t afford to spend all my time opening and closing apps just to get their notifications (especially when I am talking to people on Google Hangouts – I have to be constantly refreshing the chat, and even then I usually don’t see some messages until I have sent one of my own, often making me look foolish). I don’t know if you will be able to help, but it is worth a shot.

Thank you very much! — Ben

Solution: Hi Ben. Push notification in Android devices does not depend on the type of internet connection you have on the device. Whether you are using Wi-Fi or mobile data, notifications should still be “pushed” to your phone as long as there’s an open communication between your device and the app server. If push notification worked before, something must have changed the settings of your phone that now prevents it from receiving said notifications when on cellular connection mode. It can be a third party application or an operating system glitch. The best thing that you can do is to do a factory reset, install the app you’re having a problem with (like Google Hangouts), and observe for 24 hours. Make sure not to install anything else during the observation period so you’ll know if one of your other apps is to blame.

If you don’t want to do a factory reset right away, we suggest that you try setting Google Hangouts as Priority Application notifications settings. Here’s how to do that:

• From the Home screen, touch Apps button.
• Tap Settings.
• Tap the My Device tab (tap the menu button to switch to Tab view).
• Tap Sounds and notifications.
• Scroll down to Application notifications.
• Tap Google Hangouts.
• Move the slider to turn on Set as priority option.

Samsung Galaxy S6 S Voice app not working properly, other issues

It’s been a week since the new #GalaxyS7 was released. We know a lot of Samsung fans are considering of maybe switching to the latest flagship so let’s say how that goes in the next few weeks.

In the meantime, here are some of the #GalaxyS6 issues we’ve received from members of our community. We hope that the solutions provided here can help those having similar issues.

1. Galaxy S6 won’t boot normally, stuck in bootloop
2. Galaxy S6 battery draining faster than usual after phone got wet
3. Camera 360 app on Galaxy 360 won’t install an update
4. Galaxy S6 Edge in bootloop and having display issue
5. Galaxy S6 S Voice app not working

PROBLEM #1: GALAXY S6 WON’T BOOT NORMALLY, STUCK IN BOOTLOOP

I bought a Galaxy S6 on December 8, 2015. I’m currently in Bangkok Thailand. it’s been a lovely phone. One day i downloaded 2 themes, one is free and the other one is to be paid but has a trial. I applied the 1st one and when i tried the other one for trial because they said after 5 minutes it will not work properly unless i pay, it lasted 7 minutes and the next thing my phone begin to malfunction. I tried to uninstall it but it refuses. I did all i could because i have many experiences about mobile phones but it never responded well so i had to download a firmware from Sam-mobile.

Although the first one didn’t work because i try to use South African Vodacom but when it gets to the final 95% it will say “Failed”. I did all i could but it didn’t work so i have to download the firmware for Thailand and when i tried it, the phone came up and start working properly.

On 15th March i got a notification about fresh OS 6.0 which i had to download through my Carrier network to my phone because i paid data bundle and i don’t want to use Odin.

The software was a very sweet after it downloaded and it’s very fast. When i try to change a theme I have in my phone again, it developed a very serious problem. Now, if i press the power key to switch off the phone it will not show the POWER OFF display which is supposed to be displayed inside. It won’t show anything. Instead it will restart itself.

I have pressed all the necessary shortcut keys to try to hard reset it but the phone will never reset itself. I try to do manual reset just from factory reset so when the phone say EVERYTHING i will click yes. it will just go off and restart itself but it will never reset or hard reset at all, and sometimes it will just restart itself and if i touch the LEFT button very close to the home key, the phone will just restart, switch off, and restart itself.

I’m just not comfortable anymore and i am still looking for solutions now, please help me. — Mario

Solution: Hi Mario. Looks like you’re fond of hacking your device. We recognize that modifying a phone’s software can be fun, it’s also risky as evidenced by your situation right now. Apparently, your phone is now in boot cycle and no longer boot normally. This situation is mainly caused by corrupted system files interfering with each other. The first thing that you should do in this case is to boot the phone in recovery mode and wipe the cache partition. Just follow these steps:

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
• When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume Down key to highlight ‘wipe cache partition.’
• Press the Power key to select.
• When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to restart the device.

Once the system cache has been refreshed, your phone should then be able to boot properly. In the event that the issue remains though, you can then proceed to factory reset the device by following the steps above. Once you reach the screen with options, be sure to select Factory reset.

PROBLEM #2: GALAXY S6 BATTERY DRAINING FASTER THAN USUAL AFTER PHONE GOT WET

My phone was dropped in the toilet and died (had it in rice for days, wouldn’t turn on) but we later managed to get it fixed at a repair store. Ever since, the battery depletes rapidly after it reaches about 30%. It will go down to empty within minutes of reaching about 30%. This occurs pretty much no matter what I’m doing on the phone (usually just Facebook and other social media apps). I plug it in when it tells me to (at about 15%) and I notice that it very quickly charges up to 30%+ when I’m not using my phone. Last time the rapid depletion occurred, I restarted my phone at around 15% to see what would happen and by the time the phone turned back on, it was empty at 0%. Do you have any idea what’s going on and how I may be able to fix it?  The battery is fine until it hits that 30%! It’s obviously quite a pain so your help would be much appreciated.  Thank you! —Emily

Solution: Hi Emily. If this battery issue started happening after getting the phone wet, then the most probably reason is hardware malfunction. That means that there’s little to nothing that you can do on your end to fix it. You must either have it replaced or repaired, whichever is applicable.

In the meantime, try to calibrate the battery to see any difference. You can do that by totally depleting battery power, then charging it again until it reaches 100%. Do this cycle for at least 3 times. Sometimes, a calibration is all it takes for a battery to go back to normal status.

PROBLEM #3: CAMERA 360 APP ON GALAXY 360 WON’T INSTALL AN UPDATE

I am trying to update the Camera 360 app on a Samsung S6 Edge Plus but it won’t install. The app instructs me to do the following:

“Update 7.3.2, Horizontal Blur function is now available, upgrade to shrink the world to your view.”

I click “Update now.” It buffers saying, “deep scanning for threats” Then it asks, “Install an update to this existing application? Your existing data will not be lost. The updated application will have access…etc”. I press “INSTALL” and get the following error message.

xApp not installed. — Geovana

Solution: Hi Geovana. We’re using Camera 360 app in our laboratory S6 Edge without any issues so this must be a unique issue to your device. Kindly backup your Camera 360 app data, then wipe its cache and data. Here’s how to do it:

• Go to Settings.
• Proceed to Applications.
• Select Manage Applications/Application Manager.
• Tap the All tab.
• Choose the name of the app that has been going rogue.
• From there, you will see the Clear Cache and Clear Data buttons.
• If the Uninstall updates button is available, you also want to tap it.

If this procedure won’t change anything, uninstall the Camera 360 app, then re-install it. Otherwise, simply contact the app developer and ask for direct assistance.

PROBLEM #4: GALAXY S6 EDGE IN BOOTLOOP AND HAVING DISPLAY ISSUE

Hello. I bought an S6 Edge plus used with a 30-day warranty, so no coverage. The phone was amazing, absolutely no issues since I got it on Nov 4th. The phone did drop approximately 2 & half feet from the back edge of my couch where it was sitting to the floor.  Still no issues for a couple days. Then last night I went into the CNN app to watch a video and as I turned it sideways to enter landscape mode, I pressed the volume up button so I could hear the video and it went all matrix on me. Pixelated, hard to say the exact thing because it had a few crazy screen appearances for about 10 seconds. Then it rebooted. The first few times it went into the boot loop, it would show the Samsung splash screen, but each time it looped it was a shorter loop. Until it had nothing on the screen.

I tried all of the button combos you have listed for troubleshooting on your site. Then I tried those while plugged in. First few times I plugged it in, it would show the battery on the screen and filled up to 100% and then it would loop again. Now when I plug it in it goes through this process; you hear it make the boot sound, then the power indicator at the top lights up green, then the touchscreen buttons at the bottom by the home key light up, then it vibrates and loops again. Only time it does something different is when I try the power + volume up + home keys, the screen will do all kinds of crazy things but only for a short second and then it loops again. So you know what the screens look like, they vary – one has lines at the top inch of the screen only, sometimes it will have pixelated color splash wash across the screen, even a few times it had solid colors over the whole screen that changes from(red, blue, green, white) but just keeps looping. Is this fixable or will the phone need to be replaced? Your assistance is greatly appreciated. — Charles

Solution: Hi Charles. If the problem is due to bad software, you can still, most likely, save the phone by flashing a stock or custom ROM via Odin. However, if there’s a problem with the screen (hence the pixelated and crazy display you got), the only way to get it resolved is via repair or replacement. Kindly use Google to search for instructions how to flash a ROM to your device.

PROBLEM #5: GALAXY S6 S VOICE APP NOT WORKING

Good morning!

I was just reading your answers to people questions about S Voice on the Galaxy S6 and I was wondering if you could help me. I have the app all set up and when I use it, it works great. But unfortunately I have to actually click on the app to open it even though I shouldn’t have to. My S Voice won’t open via command but my Google search bar will even if I say both commands within 2 minutes of each other. I have reset the app and reset the command but still nothing. I don’t know what to do, I sit there saying the command 3 or 4 times pausing each time and still nothing.

What can I do? Thanks. — Mischa

Solution: Hi Mischa. Make sure that your wake up command for S Voice is different from your Google Voice feature. If both of them have the same wake up command, that may create a conflict.

It’s also worth noting that S Voice, unlike OK Google, won’t open from every screen. Make sure you have the phone unlocked and screen in Home screen.

When creating a wake up command, make sure that the room is quite so that the device will recognize your voice easily.

You can also try the following steps to see if they’ll make any difference.

• Open S Voice.
• Tap Settings.
• Scroll down to the ‘wake up’ category and make sure that the “Wake up Command” and “Voice Wake Up” options are selected.
• Tap on the ‘Voice wake up’ option and not the slider bar. If you Tap on the ‘voice wake up’ text it will take you to another page with a check box (Wake up in secured lock). Check that box. Should work fine after that.

Lastly, try doing a factory reset to see if it will change anything. Here’s how to do it:

• Turn off your Samsung Galaxy S6 Edge.
• Press and hold the Volume Up, Home and Power keys together.
• When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
• Wait until the Android Recovery Screen appears after about 30 seconds.
• Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
• Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
• After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Samsung Galaxy S7 Email Account Set Up and Management [Comprehensive Guide]

Welcome to our first tutorial series of the latest flagship device from #Samsung, the Galaxy S7 (#GalaxyS7)! In this post, I have delineated one of the most important things usually done first by owners of new #smartphones that is, setting up an email account on the phone. Feel free to refer to this content should you need help in the process.

To give you a hint of what exactly this post is all about, here’s an outline of the topics it covers.

• How to set up email account on the Galaxy S7
• How to add a personal (POP3/IMAP) account on the Galaxy S7
• How to add a corporate/work (Exchange ActiveSync) account on the Galaxy S7
• How to access and configure more Exchange ActiveSync settings on the Galaxy S7

There are several types of email accounts supported by the Galaxy S7. This denotes you can set up multiple email accounts at one time. In order to successfully set up your email, be sure to have all key information such as username or User ID, password, and server settings all set.

You may contact your email service provider or carrier to ensure you have the correct information before setting up email account(s) on your new device. So let’s get started.

SETTING UP EMAIL ACCOUNT ON YOUR GALAXY S7

Before you start, ready all necessary information including your username, password, incoming, and outgoing server settings, port numbers, and other required settings for a POP3, IMAP, or Microsoft Exchange ActiveSync account.

1. To get started, tap Apps from the Home screen.
2. Tap Email.

Note: If you can’t find the Email app shortcut from the Apps screen, open theSamsung folder. On some GS7 variants, the Email app is located in the Samsung folder.

3. On the next screen, tap Add New Account.

Note: If there is already an account registered on your phone, just tap an email address in the above-given list.

4. Type in your email address and password.
5. Tap MANUAL SETUP to proceed with manual account setup. Or, if you want your phone to complete the setup process by automatically searching for your email server settings, tap SIGN IN.
6. Select MANUAL SETUP to proceed with this guide.
7. Tap to select the type of email account you want to set up. You may choose any from POP3 account, IMAP account, and Microsoft Exchange ActiveSync.
8. Enter the required server settings for your email account.
9. Tap SIGN IN to continue.
10. Wait for your device to verify if the server settings you enter are all correct. If your device successfully connects to the server using the settings you entered, you will be prompted with the Sync schedulescreen.
11. Configure sync options according to your preference.
12. Tap SIGN IN.
13. Enter a name for the account. If you want to create a signature to all your outgoing messages, you can enter your name or any signature you want to indicate on the appropriate field.
14. Tap DONE to complete the process. After that, you should see email messages populating your inbox.

ADDING PERSONAL (POP3 AND IMAP) EMAIL ACCOUNT ON YOUR GALAXY S7

There are two ways for you to add personal email account(s), either POP3 or IMAP on your Galaxy S7. One is directly from the stock email application and the other is through the Settings menu.

1. Through the stock Email App
2. Tap Apps from Home.
3. Tap Email to launch the app. If necessary, tap to open the Samsung folder and then tap Email to launch it.
4. From the Inbox screen, tapMenu.
5. Select Settings.
6. Tap Add account.
7. Follow the onscreen instructions to complete setting up your new personal email account. After the setup, you should start getting emails for that account.
8. Through the Settings Menu
9. Tap Apps from Home.
10. Tap Settings.
11. Select Accounts.
12. Tap Add account.
13. Tap Email.
14. Enter the email address and password for the email account on the designated fields.
15. Tap Sign In to proceed with automatic setup and prompt your device to test the incoming and outgoing servers and attempt a regular email setup. Otherwise, tap Manual setup and enter your settings such asemail type, username, password, security type, and server settings.
16. Configure Sync settings as you prefer.
17. Tap Next to continue.
18. Specify an account name for the account and a display name (signature) for your outgoing mails.
19. To complete the setup, tap Done.

ADDING EXCHANGE ACTIVESYNC OR WORK EMAIL ACCOUNT ON YOUR GALAXY S7

The Galaxy S7 embeds some powerful Exchange features, allowing you to set up an Exchange ActiveSync, sync your phone with your work email, then read, manage, and send emails in the same easy manner as with your personal email account. Itemized below are the steps on how to set up a work email on your new Galaxy device.

Note: Before you begin, secure all required account settings information such as username, password, exchange server, and the like. Please contact the Exchange Server administrator or network administrator of your company to ensure you have the correct information. If you have everything ready, then you may start right away with these steps:

1. Tap Apps from Home.
2. Tap Settings.
3. Tap Accounts.
4. Tap Add account.
5. Select Microsoft Exchange ActiveSync.
6. Enter the email address and password for your work email on their designated fields.
7. Tap Manual setup.
8. Enter all necessary information for your email account settings such as the domain name\username, password, exchange servers, and the like.
9. Follow the onscreen instructions to configure more options for the account.
10. Specify an account name as well as a display name (signature) for your outgoing mails.
11. Tap Done to complete the setup process.

CONFIGURE MORE EXCHANGE ACTIVESYNC EMAIL SETTINGS ON YOUR GALAXY S7

Access more Exchange ActiveSync settings and customize your corporate emails according to your preference. Among the available options include sync options, flagging messages, out-of-office messages, meeting requests, and message priority. Here’s a quick guide on how to access and configure these settings on your S7.

1. Tap Apps from Home.
2. Open the Email app.
3. From the Inbox screen, tap MORE to view additional options.
4. Select Settings.
5. To view available options for your Exchange ActiveSync account, tap the account name.
6. To configure an option or setting, tap to select an option/setting you want to manage or change.

More tutorial topics on Samsung Galaxy S7 will soon populate in this page, so keep posted.

We will be glad to offer further assistance! For more queries or concerns about the Galaxy S7,

Fix Samsung Galaxy Note 4 that won’t charge & won’t turn on after Android 5 Lollipop update

If you are a Samsung Galaxy Note 4 owner, the recent update may have brought some excitement to you as it bumps the firmware version of your phone to Android 5 Lollipop with its new features, performance upgrades and user interface. However, there were some who complained that immediately after the update, their Note 4 started to act up; some said the device won’t charge properly while there are others who said it won’t charge at all. And worse, there were owners who reported their beloved phone won’t turn on no matter what.

I included real problems that Note 4 owners encountered after the update in this post. Try go through each one of them especially if you’re currently bugged by an issue or two with your device. The troubleshooting procedures I cited here are ones that we technicians would do before we actually open the phone and closely inspect hardware components.

Just remember, troubleshooting is to know what the problem is and not necessarily a solution. However, it is necessary for you to decide if you want to get your device checked by a professional or not. For firmware- or app-related issues, they’re usually easy to fix but for hardware issues, you really need a help from a technician for them.

1. Note 4 shows “the connected charger will take longer to charge your phone” error
2. Galaxy Note 4 won’t charge at all after lollipop update
3. Galaxy Note 4 won’t turn on and won’t charge after lollipop update

NOTE 4 SHOWS “THE CONNECTED CHARGER WILL TAKE LONGER TO CHARGE YOUR PHONE” ERROR

Problem: I’m having a problem charging my Note 4. I just completed the update and now my phone won’t charge even though I’m using the cord that came with the phone. This was working the day before the update and the day after I updated I get this message, “the connected charger will take longer to charge your phone…” I tried turning it off to charge it but the message even appears when the phone is turned off and charging. I noticed that another user had a similar issue. My phone is in near perfect condition and I know it can be a coincidence but it worked just hours before the update and after the update I’m getting this message loop. Any ideas? Thanks so much for your time. — Julia

Troubleshooting: Hi Julia! While this problem isn’t common, we received a few emails from other Note 4 owners. In fact, there’s another one I included at the end of this section that is similar to your issue. The thing about this problem is that it’s probably just some corrupt caches that’s causing this problem. It’s neither an issue with your phone nor with the charger as you said, the device has been fully working or was charging properly prior to the update.

If you’re wondering what has firmware got to do with charging, well, it pretty much controls everything. We are tempted to believe that the charging process includes only the charger, the USB cable and the battery. Nope. The electric current goes from the charger, to the cable, to the logic board, then to other chips that the firmware has control over, then to the battery. The fact is, it’s the firmware that “allows” charging. That explains why a phone with a corrupted firmware won’t charge at all. Moreover, the firmware is responsible in displaying all other charging signs on the screen and lighting up the LED indicator.

The most recent update may have corrupted some of the caches or data in your phone that’s why it’s giving you that error message when it’s plugged in. I would, however, assume you are using the original charger and USB cable because if not, then the issue is with the charger. Please note that the original Note 4 charger is using Adaptive Fast Charging technology while other generic power adapters don’t.

To address your issue, wipe the cache partition first to see if that fixes the problem. If not, then you really have to master reset it.

Wipe Cache Partition

1. Turn off the Galaxy Note 4 completely.
2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
4. When the Android System Recovery shows on the screen, release the Vol Up key.
5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

If this procedure didn’t fix the problem, backup all the data in your phone and follow these steps.

Master Reset

1. Turn off the Galaxy Note 4 completely.
2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
4. When the Android System Recovery shows on the screen, release the Vol Up key.
5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Related Problem: Hello guys. I need your help because I just updated my Note 4 and I was told by the system that my charger will now take longer to charge it. I swear, this problem never happened prior to the update so I’m thinking may be I got a bad update or something. My cousin also has a Note 4 and she recently update hers but it didn’t have a problem like this. Can you figure out a way to fix this or get rid of this message?

GALAXY NOTE 4 WON’T CHARGE AT ALL AFTER LOLLIPOP UPDATE

Problem: I need your help guys as soon as possible because my phone is about to die. I still have 11% battery left. I just tried plugging it in but it won’t charge at all. I had an update last night that I installed and everything went smooth. In fact, I didn’t encounter any errors and my phone is now running lollipop with different interface and all. It’s performance is the same as before, still fast, but I’m very disappointed that it won’t charge now. A day before the update, I was able to fully charge it that there was 87% battery left when I updated it. After the update, I was able to use the phone the entire day until there was just 14% battery left. I left it plugged in for 30 minutes as I had to run some errands, when I got back, the battery was showing12% and it didn’t charge. Tried unplugging and replugging to no avail. How can it be fixed? Help me guys, please! — Janice

Troubleshooting: Hello Janice. The best we can do about this problem is to troubleshoot to know what the problem really is. Please note that it could be the firmware that caused this but it could also be a hardware problem. Our troubleshooting will revolve around knowing which is which.

1. Plug the phone to your computer. Using the original USB cable, connect your phone to your computer to see if it can charge or, at least, gets detected. If it charges (even slowly) fine, then your charger is the problem. However, if it doesn’t charge but gets detected and recognized, at least, we know the port in your phone as well as the USB cable is fine.
2. Try a different charger. At this point, we don’t know yet if it’s the firmware that causes the issue or the charger, so if it’s possible to try a different one (preferably a Note 4 charger as well or any generic charger with 2A power rating), do so just to find out if the phone is capable of charging provided there’s enough current that flows through the cable. If the phone won’t charge with a different charger or if it’s not possible to try one, then proceed to the next step.
3. Boot the phone in safe mode. You said there’s only 11% battery left, so booting in safe mode is the safest thing to do. If it were a firmware issue, a master reset might be able to fix it, however, low battery charge is what hinders you from doing it. Remember, if master reset is interrupted, there’s a big possibility your phone will be bricked and that’s more serious than not charging issue. Once in safe mode, try to plug the phone to see if it charges, if not, then it’s time you brought the phone to a tech and have it thoroughly checked.

GALAXY NOTE 4 WON’T TURN ON AND WON’T CHARGE AFTER LOLLIPOP UPDATE

Problem: There was an update yesterday for my Galaxy Note 4. I think the version of my phone is now Android 5 or lollipop. The thing is, my phone won’t turn on anymore. After the update, it rebooted and was able to reach the Home screen then a few minutes more and it shut down and since then, it won’t turn on. Thinking it was just a battery issue, I plugged it in to charge but it didn’t charge as well. No light, no charging sign on the display…nothing! What can I do to bring my phone back to life? Help me please. — Pete

Troubleshooting: Hi Pete! Maybe the battery’s just drained and it’s really a charging issue. Please try the troubleshooting I provided above first. If you got your phone to charge but it still won’t turn on, then follow these steps:

1. Soft reset. This procedure is as simple as rebooting the device but there’s a twist; it drains stored electricity inside the components to refresh the phone’s memory. To do it just remove the back panel and then the battery. Press and hold the Power key for a minute and then place the battery back in and secure it with the back cover. Now, attempt to turn the phone on.
2. Try booting in different modes. Assuming there’s enough power left in the battery or you got it to charge, then try to boot it in safe mode and then in recovery mode. You really don’t have to do anything if it successfully booted up in any of those modes. The purpose is to find out if the hardware is ok because if it is, then it must not have problems booting up in either of those modes especially in recovery.
3. Send the phone in for repair. Now, if it didn’t charge and didn’t turn on, there must be something really wrong about it. You need help from a professional or from someone who can diagnose and troubleshoot it physically. Do the same thing if the phone charges but still won’t turn on.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

• Samsung Galaxy S2
• Samsung Galaxy S3
• Samsung Galaxy S4
• Samsung Galaxy S5, Android Lollipop edition
• Samsung Galaxy S6
• Samsung Galaxy S6 Edge
• Samsung Galaxy S6 Edge+
• Samsung Galaxy S7
• Samsung Galaxy S7 Edge
• Samsung Galaxy Note 2
• Samsung Galaxy Note 3
• Samsung Galaxy Note 4 Android Lollipop edition
• Samsung Galaxy Note 5