Samsung Galaxy S6 Screen Is Black And White

Samsung Galaxy S6 Screen Is Black And White

installment of our troubleshooting series where we help our readers troubleshoot the #Samsung Galaxy #S6 issues that they are experiencing. For today’s topic we will tackle the Galaxy S6 screen not turning on issue & other related problems. As we all know, everything that you need to do with the phone has to be accessed through its display. If the display is not working properly then it’s very likely that you will be unable to use your phone. We have selected several of the issues of this nature that have been sent to us recently and have addressed them below.

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S6 Screen Is Black And White

Problem: I was cross country skiing yesterday, took a video and put the phone back in my pocket.  Later when I looked the screen was in black and white. I tried the obvious, checking battery save options which were off.  I restarted the phone and the first 2 screens came up in color then went to black and white again.  Now I can’t do anything though the home page comes up, it won’t react to touch at all.  I can hear vibration alerts but aren’t able to select anything.  Also can’t shut it down because can’t press any option on the screen.  Can you please help??  Thank you!

Solution: It looks like the display of the phone may have been damaged. TRy to simulate a battery pull first and see if this resolves the problem. To do this just press and hold the power button and volume down button simultaneously for seven seconds. Your phone will restart after this. If the issue still remains then check if you can access the recovery mode. If you can then I highly suggest you do a factory reset. Take note that this will delete your phone data so make sure to have a backup copy before proceeding with this procedure.

If the above troubleshooting steps fail then I suggest you have your phone checked at an authorized service center.