Samsung Galaxy S6 back button brings up the wallpaper, icons loads few seconds later
For other problems, visit our troubleshooting page for the Galaxy S6. We already addressed a lot of issues since we started supporting this device. So, there’s a chance your problem has already been answered. Or, you can just FB Page and hit submit to contact us directly in case you need further help.
Galaxy S6 back button brings up the wallpaper, icons loads few seconds later
Problem: Hi, so I’ve had my galaxy s6 for around 4 months now. And just recently, I’ve noticed that every time I exit an app using the back button, it will bring me to my wallpaper and the icons will only load a few seconds later. I’ve tried turning the phone off, clearing the cache partition, deleting apps but none of them works. I really need your advice. I’ve looked into many different websites but it did not solve the problem. Best regards, Sy.
Answer: The first thing I want you to try is clear the defaults for the TouchWiz and if that won’t work, then do the master reset. It appears like a general performance issue and while we can spend the entire day trying to find the culprit, it’s easier and quicker to just backup your data and reset the phone. Should you do the master reset, don’t forget to remove your Google account after your backup and then disengage all screen locks.
- Turn off your Samsung Galaxy S6.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
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