Galaxy S6 screen is black with white ‘X’
Have you recently experienced an issue where in the screen of your Samsung Galaxy S6 (#Samsung #GalaxyS6) turns black with a little white ‘X’ at the lower-right corner? If so, then you’re one of the many owners who already complained about this.
The fact is this problem can be fixed but sometimes it’s very frustrating if the phone doesn’t respond. When this problem occurs, your phone seems to freeze that you can’t even turn it off. Others fixed it by connecting the phone to a computer or plugging in the charger but it doesn’t work every time. So, read on to know how to tackle this problem.
For other problems, visit our troubleshooting page for the Galaxy S6. We already addressed a lot of issues since we started supporting this device. So, there’s a chance your problem has already been answered. Or, you can just FB Page and hit submit to contact us directly in case you need further help.
Galaxy S6 screen is black with white ‘X’
Problem: My device just shows a black screen with a ‘X’ in the top right corner which when I push doesn’t close off the screen or anything, I’ve tried holding the home & off screen together along with those 2 buttons & the volume keys I’ve plugged it into the charger & computer & still no change. Help! Please. Kind regards.
Answer: If this problem happened after the mandatory Gear VR app installation, then a reboot should fix this problem. The worst case scenario, however, is for you to do the master reset should reboot doesn’t work. But your problem here is that the phone won’t even turn off, right?
I understand you already tried a lot of key combos to no avail but keep trying to press and hold the Volume DOWN and Power buttons for 15 seconds. If that won’t work, then you have to other choice but to wait for the phone to drain all its battery.
On the other hand, if the problem occurred after using the VR headset, then just reconnect the phone to it and it should bring up the UI. You can then close it properly.
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