Galaxy S6 Edge showing “update the security” message when sending email, other issues GALAXY S6 EDGE SHOWING “UPDATE THE SECURITY” MESSAGE WHEN SENDING EMAIL

Galaxy S6 Edge showing “update the security” message when sending email, other issues.

GALAXY S6 EDGE SHOWING “UPDATE THE SECURITY” MESSAGE WHEN SENDING EMAIL.

My organization uses office 365 and on our mobiles we use Exchange Activesync emails with the 365 MDM  so we must activate with the Intune company portal.

I can setup the email with no issues, it prompts for screen lock and for the phone to be encrypted, after that is done you get into the company portal with no problems and it goes through the entire operation fine.

The issue is that after several hours something goes wrong. The phone can continue to receive company emails, but if you try to send one you get a pop-up that tells you that you must update the security to send asUSERX@DOMAIN.COM. The admins for my company have gone over it and can’t find the issue. There does not appear to be any issues in the setup on the device or on the server side. What’s more, this is happening to ALL Samsung Galaxy S6 Edge Plus devices in the domain, however the older Galaxy S6 and S6 Edge work with no issue… do you have any ideas? — Adrian

Solution: Hi Adrian. Since you’ve managed to isolate the problem on a certain device model, the next best thing that you can do is to contact Samsung (or Microsoft if you think that it may be MS Office software- or server issue) so they can help you. We are yet to receive reports of similar nature so there must be something in the S6 Edge Plus connected to your network that triggers it. A good thing to ask further to help you narrow down factors is to see if all affected devices are running the same firmware version. It’s also good to know if a common company-related app or setting has been added to each unit prior to noticing the problem. Again, your best bet in resolving the problem may lie on getting help from Samsung or Microsoft. Make sure that your company provide a detailed list of troubleshooting steps and things you’ve done to isolate possible causes.