Samsung Galaxy S4 Video Freezes
Problem: My S4 has been having this problem since a week after I bought it. It Freeze’s videos but the audio keeps going. It stopped for a while but now it’s happening again and I don’t know how to fix it I’ve tried rebooting it and taking the battery out but neither of those things have helped I don’t know what to do. Please help this problem has been really aggravating.
Solution: Try clearing the cache and data of the video player app you are using as the temporary data of the app could be causing the video to freeze.
It’s also possible that the temporary data of the phone system is causing this problem. To check if this is the case you need to wipe the cache partition of your device from the recovery mode.
A third party app you installed in your phone could be causing a conflict with the video player app you are using resulting in this freezing issue. To check if this is the case you need to start your phone in Safe Mode then check if the video still freezes. If it doesn’t freeze then an app you installed could be causing the problem. Find out what app this is and uninstall it.
If the video file is stored in the microSD card try to transfer this to the internal storage space of your phone then check if it plays normally.
If the above troubleshooting steps fail you need to backup your phone data then do a factory reset.
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